Technology Support Information


Broken, Lost or Stolen Devices: Contact the Helpdesk right away to

begin the process of repairs or replacement of District-assigned devices.

☎️ Phone - (715) 852-3411 Monday through Friday, 7AM-5PM You can wait on the line to talk to a Technical Support Representative. Or, press 0 to create a Helpdesk Ticket using the prompts. This is your only option if the Helpdesk is closed or busy. If you leave a message when it's closed, we'll get back to you in the order we received your message.

Provide the following information:      -Parent and student name      -Preferred contact (provide email or phone number)      -Device type/browser/resource, app, website      -Detailed description of the issue      -Include images if possible

Lus Hmoob Yog koj xav tau tus neeg Hmoob txhais daim ntawv no ua lus Hmoob rau koj los yog koj muaj lus nug txog daim ntawv no, hu rau Blia (715-852-6850).	En Español  Si desea que alguien le traduzca esta Información o si tiene preguntas, llame a Kresly Rodríguez Martínez al (715) 852-4246.

Discounted Home Internet Access
Digital equity has become an urgent issue as schools provide more and more of their students with mobile devices to take home, while 20% of Wisconsin households do not have access to the internet.  For many children and adults, the public library is the only source of internet access.
 
The Internet Discount Finder, created by the Wisconsin Public Services Commission, can help low-income households find discounted internet service.  Discounts are as deep as 80%.

Spectrum Internet Assist - Offering discounted home internet for qualifying households. 

-ECASD offers these links for your reference and has no affiliation and cannot offer any assistance with this process.
 

Reminder: The ECASD only lets students create accounts with vendors we've signed privacy agreements with. These agreements protect students' personal info as per our District Board Policy and federal laws like FERPA, COPPA, and CIPA. If parents choose to enroll their child and share their info with vendors on their own, they're responsible for any risks involved.

Please use to the following resources for support with the device your child has brought home, or the apps and resources we have prescribed to support ongoing learning.